IT Operations Manager

Company: Hilb Group HR Consulting Practice
Location: Boston
Posted on: April 18, 2025

Job Description:

Join the TeamstersCare Team!Teamsters Union 25 Health Services & Insurance Plan (TeamstersCare) is a multi-employer benefit fund that provides health benefits and clinical services to Teamsters Union members, retirees, and their families. We are seeking a dependable, people-oriented Full-Time IT Operations Manager to work in our Charlestown, MA office.We offer a competitive salary and a generous, comprehensive benefits package, including 100% employer paid Health, Dental, Vision, Employee Assistance Program, Hearing care, Life Insurance, AD&D Insurance, Short-Term and Long-Term Disability Insurance, free employee parking, and continuing education costs; as well as generous paid time off including holidays, personal days, sick and vacation time. For more information about TeamstersCare, please visit www.teamsterscare.com.The Role: The IT Operations Manager will be responsible for managing and optimizing the company's IT infrastructure, ensuring the smooth operation of all IT systems. The IT Operations Manager provides hands-on support for three offices, Charlestown, Stoughton, and Chelmsford. This position is based in our Charlestown, MA location and requires minimal travel to the other locations as needed, approximately two to three times per month.Essential Duties and Responsibilities:

• Manages the TeamstersCare IT infrastructure and eligibility system, ensuring performance standards and budgets are met, ongoing maintenance is performed, and new software and upgrades are implemented.
• Acts as the primary liaison between system users and third-party vendors, supporting staff with technical issues by investigating problems and facilitating resolutions across various systems and hardware.
• Manages the day-to-day operations of all TeamstersCare business technical systems, including network management, server administration, and data security.
• Manages and collaborates with our IT Managed Server Provider (MSP) ensuring the integrity and efficiency of IT systems and infrastructure including computers, servers, networks, and cybersecurity.
• Partners with cross-functional teams, including Benefits, Administration, and the Executive Director, to analyze business needs and define actionable technical solutions.
• Manages the creation and distribution of data files for vendors and oversees the accurate loading of electronic data from vendors and employers into designated data repositories or TeamstersCare systems.
• Identifies and implements system solutions to support business objectives, while managing routine tasks and spearheading key projects to optimize operations and recommend future enhancements.
• Maintains expertise in emerging technologies and industry innovations relevant to TeamstersCare. Develops and delivers training programs to enhance staff proficiency in both new and existing software applications, driving operational efficiency and productivity.
• Acts as HIPAA Data Security Officer, staying current with data security regulations and establishing policies to maintain compliance across the organization.
• Manages TeamstersCare key fob access system, including issuing and deactivating credentials as needed. Serves as the primary liaison with vendor partners (e.g., Platinum Protection Systems) to troubleshoot and resolve technical issues.
• Creates annual and monthly participant and financial reports for the Executive Director using various report formats.
• Works with internal systems (Bridgeway/ReportSmith), Power BI, Access and our data warehouse, research, create, edit and run reports, ad hoc queries, and special data requests across all departments.
• Orders, allocates and manages IT assets inventory including computers, printers, monitors, toners, copiers etc.
• Oversees installation of hardware and software onto computers and maintenance checks.
• Manages the business phone system, acting as the primary point of contact with vendors for all phone related issues and concerns.
• Other job duties as assigned.Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, Management of Information Systems or a related field is preferred.
  • 3 to 5 years' experience in a technical business field preferably in healthcare, finance or insurance environment.
  • Familiarity with various technologies used in providing data - Excel, SQL, CSV, XML, etc. The ability to understand data being provided to help ensure data integrity and troubleshooting.
  • ITIL, PMP, or CISSP certifications are preferred.
  • Proficiency in compliance regulations, relational database systems, SQL scripting for reporting and XML creation for data extraction and interfacing.
  • Strong knowledge of IT infrastructure, including networks, servers, and security systems.
  • Proven ability to translate business needs into technical requirements and deliver the solution.
  • Demonstrated experience in identifying and recommending technical solutions and development of technical specification documentation.
  • Self-Starter. Proven ability to work independently and under pressure on multiple projects.
  • Demonstrated ability to effectively present information and train non-technical staff.
  • Proven ability to show accuracy, timeliness, and follow-up on tasks.
  • Demonstrated ability to establish and maintain effective working relationships with internal staff and external organizations.
  • Project management experience. Capable of handling projects through all areas of a project life cycle (initiation, planning, execution, closure).
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.Benefits/Perks:
    • $90,000 - $115,000 annual salary depending on experience and qualifications
    • Comprehensive benefits package, including 100% employer paid Health, Dental, Vision, Employee Assistance Program, Hearing care, Life Insurance, AD&D Insurance, Short-Term and Long-Term Disability Insurance, free employee parking, licensing, malpractice insurance and continuing education costs
    • Paid time off including holidays, personal days, sick, vacation, bereavement, and jury duty
    • Employee Pension Plan
    • Group LegalOptional Benefits:
      • 401(k)
      • Health Care Flexible Spending Account
      • Membership with New England Teamsters Federal Credit Union
      • Employee Union Dues for this position are $60 per monthTeamstersCare is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace, and we encourage applicants from all backgrounds to apply. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status. If you require accommodations during the application or interview process due to a disability, please contact us to make the necessary arrangements.
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Keywords: Hilb Group HR Consulting Practice, Warwick , IT Operations Manager, Executive , Boston, Rhode Island