(Seasonal Sales Associate, Part-Time), Editor, Boston
Company: Glossier
Location: Boston
Posted on: October 16, 2024
Job Description:
(Seasonal Sales Associate, Part-Time), Editor,
BostonOverviewGlossier is a people-first beauty company on a
mission to give everyone a voice through beauty. We create
physical, digital, and offline experiences inspired by our
community that foster connection, inspire a sense of belonging, and
invite people to participate in Glossier. We are inclusive,
customer-devoted, curious, courageous, discerning, and
results-driven.Our store teams operate in environments fueled by
our people-first employee experience philosophy rooted in
authenticity, integrity, inclusion, equity, and empathy. As an
Editor, it is your job to ensure the customer experience lives
through with our product, its presentation, packaging, and care.
Driven by an authentic desire to collaborate and engage with
others, you will inspire and create exceptional experiences for our
customers as they discover and deepen their connection with our
brand through our products - whether in-store, picking up an online
order, or processing a return or exchange. As an avid team player,
you will collaborate with all members of the store team to ensure
every customer touchpoint throughout their experience is cohesive
and seamless. Known for being optimistic and able to find joy with
everyday interactions, you will help set the tone for the overall
culture within the store team - joy is our language! Editors will
be part of a team of impassioned storytellers, driven by curiosity
and the power of the Glossier community, reimagining the future of
beauty one experience at a time.As part of the store's team, you
will be fully immersed in every aspect of our customers' journeys
as they visit our stores. Therefore, as an Editor, you will be
trained in all aspects of the store operation, including our
customer-facing and back-of-house operations. You will assist with
coverage and will be equipped to work in both environments, front
and back of the house. Having a holistic understanding of the
customer journey, from start to finish, will strengthen our team's
abilities when assisting customers with any and all inquiries -
with leadership guidance and support as needed.Performance
expectations include but are not limited to the following:Customer
Experience
- Model and coach Glossier's customer experience principles,
ensuring consistently memorable and inspiring experiences.
- Embody our core values of Devoted to the Customer, Inclusive,
Courageous, Curious, Discerning, and Results-Driven in everything
you do.
- Become an expert on the entire portfolio of products, with an
active working knowledge on product basics, key benefits,
application, formula, customer recommendations, and care.
- Fulfill customer order requests in an expeditious, thoughtful,
branded, and accurate manner.
- Develop and nurture relationships with repeat customers,
frequently engaging them pre and post visits (communication on
promotional events, follow-up on purchases, just checking
in!).
- Master all of our customer service expectations, following our
training fundamentals, becoming an exemplary Editor and advisor to
new team members.
- Monitor customer feedback, working with your store's leadership
team, to share information with key stakeholders accordingly.
- Become a brand ambassador, fully versed in all aspects of the
Glossier brand and experience!Teamwork
- Operate with optimism and joy- having fun is not only allowed,
it's encouraged!
- Be a safety champion for all! Safely completing all work
responsibilities and ensuring the work environment is free of
safety hazards, immediately reporting any concerns to management
when applicable.
- Partner with store leadership to effectively communicate
feedback on inventory logistics, packaging, and customer feedback
regarding their physical experience with our products.
- Serve as a product guru and an added resource for product
demonstrations (e.g., to our guests and new hires, cross-training
team members on new product launches), in partnership with store
leadership.
- Outstanding collaborator, able to partner with all members of
the leadership and store team in the fulfillment of special
projects and/or assignments.Operational Excellence
- Adherence to safety standards (e.g., COVID-19) as defined by
the store leadership team in accordance with public health
guidelines, federal, and state guidelines.
- Restock and replenish inventory in accordance with business and
operational standards by leveraging the expertise of inventory
management systems, inventory reporting, and store logistics.
- Focus on inventory accuracy, following a meticulous, yet
expeditious, mindset when fulfilling customer orders.
- Carefully receive, manage, and inspect shipment deliveries to
ensure accuracy and quality, and diligently report discrepancies
accordingly.
- Active participant in visual projects (e.g., new display
activations, floor moves, product launches, brand events,
etc.).
- Uphold all uniform standards, closely following presentation
guidelines.
- Become an expert in all operational procedures of the store,
both front and back of house, with a focus on providing support to
newly hired team members.
- Observe strict confidentiality, particularly as it pertains to
handling sensitive information (such as credit card data, customer
information).
- Skillful multitasker, able to accommodate multiple customer
requests at a time without compromising service standards of
excellence.Qualifications
- 2+ years of experience in a fast-paced customer service
operation, such as retail or hospitality environment, is
preferred.
- Prior experience, in an advisory or sales capacity, within the
beauty/skincare space is preferred.
- Ability to work a flexible schedule, including evenings,
weekends, and bank holidays is required.
- Passion for creating memorable experiences through meaningful
personal interactions.
- An advocate for all members of our community, promoting
inclusion and belonging always.
- Demonstrated ability to show empathy and understanding while
still driving action.
- Driven by operational excellence, understanding the logistics
of a retail operation in order for the customer experience to be
one that is operationally seamless and memorable.
- Desire and willingness to roll up your sleeves and jump in when
the situation requires it.
- A true collaborator in nature, driven by the power of teamwork,
who thrives in group settings.
- Positive, willing to learn and grow, and motivated to perform
in fast-paced environments.
- Highly adaptable with an impeccable ability to multitask.
- Prior experience with POS (point of sale) or inventory
management systems is a plus.
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Keywords: Glossier, Warwick , (Seasonal Sales Associate, Part-Time), Editor, Boston, Sales , Boston, Rhode Island
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